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RETURN AND EXCHANGE POLICY

  • All returns and exchanges are subject to approval. Please contact our Customer Support team to obtain a "Return Merchandise Authorization" (RMA) Number and instructions for returning the appropriate merchandise.
  • All RMAs should be requested within 30 days of delivery of a shipment. If the product is unopened, sealed, and in resellable condition, we will take it back within 60 days.
  • Customer is responsible for all shipping costs for the product being shipped back.
  • Shipping, handling, and transaction fees are not refundable.
  • We do not accept returns of:
    • Any product that does not have an RMA number.
    • Any product that is not in its original condition, is damaged, or is missing any parts.
    • Any product included in our Clearance category.
  • Please do not send us products that do not meet the conditions listed above, as we will not issue refunds for non-qualifying products and cannot return the products to you.
    We cannot accept returns of opened products or products returned more than 30 days after delivery.
  • We will notify customers of their refund via e-mail once we have received and processed the returned product.
    Customers can expect a refund in the same form of payment originally used for purchase within 5 to 7 business days of receipt of the return package.
  • Please package the return product carefully as we are not responsible for any damages that may occur when you ship it back.
  • All return packages should be sent to:
    Return and Exchange Dept
    FosPower
    (A valid RMA Number)
    375 Rivertown Drive #500
    Woodbury MN 55125
    United States

 

RETURNS FOR ORDERS WITH THE FREE SHIPPING PROMOTION

  • Shipping, handling, and transaction fees are not refundable.
  • Customer is responsible for shipping costs if the order total falls below $25 after the return is taken into consideration.
    For example, order total is $30 for two products costing $15 each. Customer returns one $15 item. The order will be recalculated as $15 + $5.80 (Shipping cost) = $20.80, and the customer will receive a refund of $9.20 ($30 - $20.80).
  • If the order is returned in full, the customer will be responsible for the initial shipping cost.
    For example, order total is $30 for one item. Customer returns everything in new condition. Shipping cost was $5.80 when we shipped the order initially, so the customer will receive a refund of $24.20 ($30 - $5.80).
  • Email us if you have any questions about returns with our free shipping promotion.

 

HOW DO WE HANDLE PROBLEMS WITH AN ORDER?

Received Defective Products

Customers have 30 days to contact us about a defective product. We will send replacements for any/all defective products at no cost to the customer. If the customer would prefer to return a defective product for REFUND rather than replacement, the customer will be responsible for the return shipping cost. We will refund the product purchase price, minus the applicable shipping and handling fees.


Received Wrong Product

We will verify whether the product received is wrong (we shipped out the incorrect item) or if it is just the result of user error (the customer ordered the incorrect item in the first place). If it is our error, we will re-ship the correct product immediately, along with a pre-paid shipping label for the customer to return the wrong one.


Product damaged in shipping

Customers have the option of purchasing shipping insurance during checkout. If the customer opts-out of the insurance, FosPower is not responsible for any product that is damaged during transit without insurance.

We will replace packages with insurance coverage immediately. Customer must take a picture of the damaged package/products and send it to us as proof. FosPower will then re-ship the product and make an insurace claim with the appropriate carrier. In many cases, we will need the customer to send back the original damaged product for the insurance claim.